FAQ
Frequently Asked Questions
We’re Excited to Help You Keep Your Space Clean
At Icon Melbourne Cleaning, we’re here to support your home or business with reliable, high-quality cleaning services. If you have a question that’s not answered in our FAQs, feel free to reach out—we’re always happy to assist.
Still Have Questions? Our Staff Would be Happy to Assist You.
What areas do you service in Melbourne?
We provide residential and commercial cleaning services across Melbourne and surrounding suburbs. If you’re unsure whether we cover your location, feel free to contact us at +61 459 311 948.
Do you use eco-friendly cleaning products?
Yes! We use non-toxic, biodegradable, and eco-friendly cleaning products that are safe for kids, pets, and allergy-prone households. We also offer chemical-free options like steam cleaning.
How much does a typical cleaning service cost?
Prices vary depending on the service type, property size, and your specific needs. We offer affordable and transparent pricing with no hidden fees. Contact us for a free quote today!
Are your cleaners background-checked and trained?
Absolutely. All our cleaners are thoroughly vetted, fully insured, and professionally trained to provide high-quality, reliable service across all cleaning types.
Can I book a one-time clean or do I need a regular plan?
We offer both one-off cleaning services and regular cleaning plans (weekly, fortnightly, or monthly). You choose what works best for your schedule and cleaning needs.
Do I need to be home during the cleaning?
No, you don’t have to be present. Many of our clients provide access beforehand. Our team is trustworthy and respectful of your property at all times.
What’s the difference between deep cleaning and general cleaning?
General cleaning covers regular upkeep tasks, while deep cleaning is more detailed—targeting hidden grime, built-up dirt, and hard-to-reach areas. It’s ideal before or after events, or as seasonal maintenance.
What if I'm not satisfied with the cleaning?
Your satisfaction is our priority. If you’re not completely happy, let us know within 24 hours and we’ll return to fix any issues.